2.1 General conditions of sale to place an order

You declare to be at least 18 years old and to have the legal capacity.

Any order made, must correspond to the normal needs of a household.

2.2 Conclusion of the order

You can make your orders according to the following procedures:

- By mail from our website (The receipt of your order is confirmed by mail within 24 hours)

> [email protected]

- By mail by printing the order form on our site and attaching your payment

> FAMD sarl

300 route de la pierre au Diable

- Vaumoisson-

50610 Jullouville

- By phone :

> 02 50 06 18 40 / 06 18 68 26 49

Once your order is placed, we will confirm the receipt of the order and the availability of the products. Nevertheless, if in spite of our vigilance the products prove to be temporarily unavailable (out of stock, etc.) or definitively unavailable (exhaustion of the stock, stop of manufacture, etc.) we will inform you by e-mail and will invite you to modify or to cancel your order.

The prices displayed on the site are indicated in euros excluding French taxes (French VAT and other applicable taxes), plus shipping costs and bank charges for international orders.


Our offers of products and prices are valid as long as they are visible on the site, within the limits of available stocks.


Upon receipt of the customer's order, we check the availability of the products ordered.


In case of temporary or permanent unavailability of products, we inform you of the waiting period or the possibility of exchange with an equivalent product. In case of refusal on your part, you can cancel your order and exercise your right of withdrawal by requesting a refund of the sums paid (if you have paid in advance). We commit ourselves then to refund you within thirty days following the payment.

It is enough to print the order form, to join the corresponding check to it and to address them to us by mail.
The order will be processed only upon receipt of the full payment.
Methods of payment :
       by check:
Payment by check is only possible for checks in euros drawn on a bank domiciled in France. The check is cashed upon receipt of the check.
The check must be made out to SARL FAMD
       By credit card : (CB/ VISA/ MASTERCARD)
       via the secure channel of our bank LCL
       By Bank Transfer: Your transfer is to be made to our bank account
SARL FAMD
Bank : LCL Cherbourg
RIB : 30002 05933 0000117090V 35
For a transfer from abroad :
IBAN (International Bank Account Number) : FR 32 3000 2059 3300 0011 7090 V35
BIC (Bank Identifier Code) : CRLYFRPP

Upon receipt of your payment, the order is processed and shipped as soon as possible (within 3 working days). The delivery takes place within an average of 7 to 10 working days for Metropolitan France and 15 days for the countries of the European Union as from your payment.

The shipping costs are fixed.

For France : 16 Euros HT

For foreign countries : 35 Euros HT

Packages are shipped by the carrier DPD or the post office and delivered to the delivery address indicated on the order form. In your absence, you will receive a notice of arrival of your package indicating that it will be delivered to you or that you can collect it at the nearest post office.

As indicated on the card of the products, the participation in the expenses of delivery can be increased according to the dimensions and the weight of the ordered products (bulky or heavy objects). In this case, the delivery is made by the intermediary of a carrier, the transport costs are then negotiated beforehand.

You have the right of withdrawal of 14 days, provided by law, to return the items without having to justify your reason. In this case, the return costs are at your charge. Beyond this period, we do not accept any return whatever the reason.


The product must be returned in good condition, in its original packaging which must be complete, in perfect condition for resale, and accompanied by all accessories, instructions and documentation as well as a copy of the purchase invoice. After reception and control of our part, we will grant a refund. Items returned incomplete, damaged or soiled by the customer will not be refunded or exchanged.


To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail) to the following address


FAMD SARL


300 route de la pierre au Diable


- Vaumoisson -


50610 Jullouville


tel : 02 50 06 18 40


[email protected]


In order for the withdrawal period to be respected, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period.

The delivered goods will remain our property until you have fulfilled all your obligations towards us, and in particular until full payment of the price, if necessary increased by the interests.

Damage of external origin or damage resulting from improper use of the Product, inappropriate storage or non-conforming use are excluded from the warranty. The above provisions do not prevent the application of the legal guarantee provided by articles 1641 and following of the Civil Code.

The contractual guarantees do not cover :

- abnormal or non-conforming use of the products. (Read carefully the instructions for use provided with the products).

- Defects and their consequences, linked to the use, not in accordance with the use for which the product is intended (professional use, collective...),

- the defects and their consequences related to any external cause.

However, in accordance with Article 4 of Decree No. 78-464 of March 24, 1978, the provisions hereof can not deprive the consumer of the legal guarantee which requires the seller to guarantee against all consequences of latent defects of the thing sold.

FAMD sarl is not the producer of all the products presented within the framework of the site, within the meaning of the law n°98-389 of May 19, 1998 and relating to the responsibility because of the defective products. Consequently, in case of direct or indirect damage caused to a person or a good by a defect of the product, only the responsibility of the producer of this one will be able to be sought by the consumer, on the basis of information appearing on the packing of the aforementioned product.

In order to benefit from the product warranty, it is imperative to keep the purchase invoice of the product.

We decline any responsibility in the hypothesis where the delivered article would not respect the legislation of the country of delivery.

Our responsibility will not be retained in case of failure to our contractual obligations due to a fortuitous event or a case of force majeure as defined by the jurisprudence rendered by the French courts. Our responsibility is inapplicable in case of theft or gross negligence on our part, in case of personal injury or liability for defective products.

In case of non-substantial differences between the photos of presentation of the articles on our site, texts and illustrations and the ordered articles, our responsibility will not be engaged.

We implement all the means at our disposal to ensure the services of the present general condition of sale on line. We are responsible for any direct and foreseeable damage at the time of the use of the website or the conclusion of the sales contract. In no case shall we be liable for loss of profit, loss of business, loss of data or loss of earnings or any other indirect damage or damage that was not foreseeable at the time of using the website or concluding the sales contract.

The present general condition of online sale is subject to French law and to the Vienna Convention on Contracts for the International Sale of Goods. All disputes relating to the commercial relationship between you and Sarl FAMD are subject to the exclusive jurisdiction of the French courts.
The language of this contract is French. The French version of the present general sales conditions shall be the only authentic version.

The information collected is subject to computer processing for the collection of customer addresses.
Data-processing law and freedom: in accordance with the French data-processing law and freedom you have a right of access, of modification, correction and suppression of the data which concern you (article 34 of the law "data-processing and freedom" n/ 78-17 of January 6, 1978). To exercise this right, please contact : [email protected]
This site is declared to the CNIL under the number 1176591